Cancelation with no fee 30% of the total amount retained 75% of the total amount retained 100% of the total amount retained You can book easily online. It's easy, secure and fast.
We do not send quotations by mail. Our full offer is up to date on our website and you can generate a quote and get it by email.
We do not send brochures by mail. Our full offer is up to date on our website, which is more accurate and convenient!
On you customer area, you will be able to add our options (except for cancellation insurance) until D-15. This way, you can first book the accommodation and consider booking the options later.
You cannot make a tentative booking but you can cancel your booking with no charge until D-45!
It depends on the supplier. Do not hesitate to contact us so we can have a look together.
The Travel Kits are send by mail around 20 days before your arrival. You will get an email with post tracking numbers. For last minutes bookings and stay without physical skipasses delivery, you will get the information per email within 24hours.
We need your email so we can send you a booking confirmation but also our different deals. We give your phone number to the local partner so he can contact your for any emergency. Your mail address is used for sending you the Travel Kit. Finaly, your bank details will be asked on the bank website: we will not know or register them.
You can change your booking the same way as cancellation: free of charge until D-45 and then with charge.
You can have every information and photos of the accommodation on your customer area on the website.
We collecte ourselves the reviews of our customers. They are certified.
If you have ready to ski skipass, we want to offer your the best services, so we pack in an nice envelope all documents you may need for your stay and we send it to you by mail. All you have to do is to put it in your luggage and leave for your holidays! In other case, you will get your travel documents by email (pdf file).
Unfortunately you can not. The insurer needs the suscription to be done while booking.
The deposit must be paid immediately with credit card.
You have many options for that. From your customer area you can easily choose the amount you want to pay. This way, you can easily pay with different credit cards (perfect for groups) or stagger your payment.
The only condition is to have paid the balance before D-30.
You can use distinct credit cards to pay the deposite and the balance. Moreover, you can divid the balance and use as many credit card you want (perfect for friend trip!)
No, we do not store your bank details, you will have to pay onto your customer area.
You will need to pay directly the balance with credit card online.
The receipt is edited at the same time as the Travel Kit, around D-20. You will get it in the kit. You can also download it in your customer area.
No stress, you can download every important papers with your smartphone in your customer area.
Unfortunately this is not possible as it depends of the hours when the previous tenants gave back the accommodation and its conditions.
Please contact us, we will check with the provider if a late arrival process can be done.
Yes you can, you only have to let the local supplier knows when you get the keys.
During your stay you can refer to the local professional for any inconvenience. Do not hesitate to call him.
For skipass, you will automatically be refund of the manager ski area offers if there is any (from discount to full refund). Please note that we are dependent on the manager of the ski area for this.
For ski lessons, it is the same process. For ski rentais, you can ask for refund for days you did not get the rentals by asking a certification at the shop.
Please note that no refund will be done for accommodation.
The study of the different clauses of most of these insurance makes us think that they are not useful for our customers.
