As you, we are internet users and we care about our personal data use. That's why we made a fair and transparent data policy for our websites. You are free to:
• Ask for reading/b>, update/b>, transfer/b> and delete your data "on our legal information page/a>".
• Contact our Privacy data protection director (DPO) - Mathieu DARNIOT - "on our contact page".
• Manage your choice on the present page.
We make money with our travel agency work. We do not show any ad on our website and we do not sell our users data. The only external application we use are made for:
1. making statistics.
2. improve our customers relashionship management (phone, live chat, newsletter).
3. Advertise. If we don't show ad on our websites, we do make advertise on social networks and search engine to improve our popularity.
... and that's all :-)
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Google Analytics |
Why These statistics help us to understand how you visit our website, what you like and what you dislike. Data sell : No Cookies use : Yes |
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Live-chat |
Why To have an efficient dialogu with our customer, we use a live chat provided by Zendesk / Zopim. To make our adviser work easier, this one collects basic data (previous page, browser...). Please note Only on pages related to travel agency activities Data sell : No Cookies use : Yes |
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Phone |
Why Our switchboard is managed with Zendesk services. To be more efficient, our advisor can add notes to you call on this platform. Please note For every call onto our switchboard Data sell : No Cookies use : No |
Tell your choice (ok / not ok) to the operator |
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Newsletter |
Why Our newsletter is managed by Sendinblue. Only your email adress is transfered to this provider. Please note When you register to our newsletter Data sell : No Cookies use : No |
registration via website's footer Unregistered with link on the email |
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Customer area |
Why To manage our customer relashionship, we use a Zendesk tool. To make our advisor work easier, your order main characterictics will be transfered to this software. Please note When you book an accommodation Data sell : No Cookies use : No |
Consent collected when booking Can be changed on your customer area |
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Les Stations Box |
Why We offer 15 pictures of your stay, made by Albelli. Pictures are deleted by us and them as soon as their are printed and sent. Please note Only for people who live in France, during booking Data sell : No Cookies use : No |
Information email during sent during your stay |
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Google Map |
Why We show a Google Map to illustrate point of interest location. Please note Only on home page, "accommodation" pages and ski resorts pages. Data sell : No Cookies use : Yes |
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Google Adwords |
Why We advertise for our travel agency activities on Google search engine. To personalize the ads, Google Adwords can collect basic navigation data. Data sell : No Cookies use : Yes |
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Why We advertise for our travel agency activities on Facebook social network. To personalize the ads, Facebook can collect basic navigation data. Data sell : No Cookies use : Yes |
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Tradetracker / Lvestats |
Why We advertise for our travel agency activities on several partner's websites. When you click on these ads, we can put a cookie to register the name of the website you came from. Data sell : No Cookies use : Yes |
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