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Who are we?

Home > Our belief and values

Quality offer

• No booking or service fee

• Free cancelation up to 45 days before stay departure for accommodation, up to 7 days for extra (skipasses...) !

• Travel Kit

Travel documents will be send to you by mail 20 days before your holiday start. You only have to stick it in your luggage: nothing else to print!

• Dedicated adviser

Before or after your stay, a dedicated adviser follow your order. You can contact him by email, live-chat or facebook!

 

Why should you choose us?

« Les Stations » (name of the firm who manage mySkiStay.com) is a european firm based in France close to Aix en Provence.

The APST, a french institution, guarantees our holiday makers deposite.

Our customer service is internal made in our office.

Our team is made of ski lovers who like travel and internet. We kown ski resorts and we are able to advise you. We build our offer as we would like to find it as customers.

 

Our assets

• Selected accommodation managed by professional only

• Innovative solutions

Shared payment, ready to ski skipass delivered at home (depending on resorts)...

• Since 2013, known for its professionalism

MySkiStay.com works with french tourism institutional and manage public programs like "Depart 18:25".

6000

Stay offer!


Your next holidays accomodation only or package



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More criterion

They testify

  • Baptiste J.
    St-Lary Village 830
    on 30/08/2019

    Parfait

  • Aymeric P.
    St-Lary Village 830
    on 27/07/2019

    Service très complet. Rien à redire.

  • Fanny R.
    Chamonix
    on 29/06/2019

    Simplicité de communication, efficacité, clarté des informations, parfait

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Questions / answers

The booking

How to book?

You can book easily online. It's easy, secure and fast.



May I get quotations by mail?

We do not send quotations by mail. Our full offer is up to date on our website and you can generate a quote and get it by email.



May I get a brochure by mail?

We do not send brochures by mail. Our full offer is up to date on our website, which is more accurate and convenient!



May I find the options like ski rentals back after my booking?

On you customer area, you will be able to add our options (except for cancellation insurance) until D-15. This way, you can first book the accommodation and consider booking the options later.



Can we make a tentative booking?

You cannot make a tentative booking but you can cancel your booking with no charge until D-45!



Does my baby count as a full person?

It depends on the supplier. Do not hesitate to contact us so we can have a look together.



When do i get my Travel kit/my travel documents?

The Travel Kits are send by mail around 20 days before your arrival. You will get an email with post tracking numbers. For last minutes bookings and stay without physical skipasses delivery, you will get the information per email within 24hours.



Why do you need my contact information?

We need your email so we can send you a booking confirmation but also our different deals. We give your phone number to the local partner so he can contact your for any emergency. Your mail address is used for sending you the Travel Kit. Finaly, your bank details will be asked on the bank website: we will not know or register them.



May I change my booking?

You can change your booking the same way as cancellation: free of charge until D-45 and then with charge.



May I find again my accommodation details after my booking?

You can have every information and photos of the accommodation on your customer area on the website.



Are the customers reviews on products description reliable?

We collecte ourselves the reviews of our customers. They are certified.



What is the Travel Kit?

If you have ready to ski skipass, we want to offer your the best services, so we pack in an nice envelope all documents you may need for your stay and we send it to you by mail. All you have to do is to put it in your luggage and leave for your holidays! In other case, you will get your travel documents by email (pdf file).



May I subscribe to cancellation insurance after my booking?

Unfortunately you can not. The insurer needs the suscription to be done while booking.

 

Payment and invoice

How can i pay the deposit? (stay in more than 36 days)

The deposit must be paid immediately with credit card.



How can i pay the balance? (stay in more than 36 days)

You have many options for that. From your customer area you can easily choose the amount you want to pay. This way, you can easily pay with different credit cards (perfect for groups) or stagger your payment.
The only condition is to have paid the balance before D-30.



Can i use several credit card?

You can use distinct credit cards to pay the deposite and the balance. Moreover, you can divid the balance and use as many credit card you want (perfect for friend trip!)



Will the balance be automaticly debited?

No, we do not store your bank details, you will have to pay onto your customer area.



How do we pay for a less than 30 days before arrival booking?

You will need to pay directly the balance with credit card online.



When do I get the receipt?

The receipt is edited at the same time as the Travel Kit, around D-20. You will get it in the kit. You can also download it in your customer area.

 

The arrival and the stay

I iforgot my Travel Kit/ My travel documents!

No stress, you can download every important papers with your smartphone in your customer area.



May I get my accommodation before the time given?

Unfortunately this is not possible as it depends of the hours when the previous tenants gave back the accommodation and its conditions.



May I arrive at my accommodation later or the day after?

Yes you can, you only have to contact one weekend before the local supplier to get your keys. You have all information about that in your Travel Kit.



May I leave earlier?

Yes you can, you only have to let the local supplier knows when you get the keys.



What should I do if I have any problem during my stay?

During your stay you can refer to the local professional for any inconvenience. Do not hesitate to call him.

 

The snow cover

What’s happening if there is few snow?

For skipass, you will automatically be refund of the manager ski area offers if there is any (from discount to full refund). Please note that we are dependent on the manager of the ski area for this.
For ski lessons, it is the same process. For ski rentais, you can ask for refund for days you did not get the rentals by asking a certification at the shop.
Please note that no refund will be done for accommodation.



Why don’t your offer a lack of snow insurrance?

The study of the different clauses of most of these insurance makes us think that they are not useful for our customers.

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